SERVICE SYSTEMS :: Business and Management Studies

SERVICE SYSTEMS There are many establishments where food is served outside the home, these include: Ø Commercial o Restaurants o Cafà ©Ã¢â‚¬â„¢s Ø Non-commercial (Institutional/On-site) o Business o Government o Education Ø Military In each type of establishment food will be served in a different way, service systems are defined by what dishes and utensils are used, but mainly by the manner of presenting the meal to the customer, clearly the type of service is defined by the desired target customer. These are the major food service systems: Table service Ø Plate service Ø Gueridon service Ø Silver service Ø Family service Other Service Types Ø Buffet Service Ø Take away service Ø Counter service Ø A la carte Ø Table d’hote Specialist food service systems Ø Hospital Service Ø In-Flight Meal Service Type of service depends on the menu, dà ©cor, uniforms, table settings, ambiance and cuisine. Table Service Table service is a method of food service in which the waiter brings customers’ food to the table and places it in front of them. There are a number of different styles of table service: Plate service / American service All food is cooked, portioned and plated in kitchen. It is then served by a waiter to the customer, generally this is done from the right with the right hand. This type of table service reduces staff requirements compared to other types e.g. Gueridon service. Advantages Ø Casual dining Ø Portion control Ø Less service skill needed Disadvantages Ø Less personal Ø Guests can not choose portion Guà ©ridon (French Service-service à   la franà §aise) This is an elaborate type of service in which the guest’s food is prepared in the kitchen and is subsequently arranged on silver salvers, which are placed on and served from a small cart called a Guà ©ridon. The food is heated or flamed at the table side using a small heater placed on the cart; three courses can be served from the tableside Advantages Ø Elegant, Ø Showcases food, Ø Great amount of checking of food can be done Disadvantages Ø Need highly trained staff, Ø High labour costs Ø Capital investment in cart Ø Large amount of space is required for the cart to go around the table Ø Fewer tables in dining room. Silver Service (Russian service, or service à   la russe) The food is prepared and portioned in the kitchen and placed onto silver platters, a dinner plate is placed in front of the customer, in general the right side is for plates and left side is for food – Counter clockwise. Served to the customer using a fork and spoon from the silver platter. This service system is used in banquets. Advantages Ø Elegant Ø Faster than French Service Ø Fully cooked, hot food served at the table quickly

Discuss How the Concepts of ‘Race’ and ‘Ethnicity’ Perpetuate Inequality in Australia Essay

‘As concepts, race and nation are largely empty receptacles through and in the names of which population groups may be invented, interpreted and imagined as communities or societies’ (Goldberg, 1993: 79). Race and ethnicity are major contributing factors of racism in Australia today, and the continued racist beliefs of many Australians are the driving forces of inequality in modern Australian society. To truly understand how this occurs one first needs to understand the forms and effects of racism. The modern history of Australia begins with British colonisation in 1788, and reveals many racist practises towards both immigrants and the native population. Until recently, many white Australians shared the belief that ‘civilisation did not begin in Australia until the last quarter of the eighteenth century’ (Manning Clarke, 1962: 3). Through the spread of disease, killings and sexual exploitation, the Aboriginal population was drastically reduced and did not begin to recover until the late 1940’s. To add insult to injury, government policy in the 1960’s produced the ‘stolen generation’, where, for the ‘common good’, Aboriginal children were removed from their families and placed with white foster families. This racist ideology was formalised in 1901 with the introduction of the Immigration Restriction Act 1901, more commonly known as the ‘White Australia’ policy, which excluded ‘Asians’ and ‘coloureds’ from Australian immigration. From the beginning of modern Australia, ideals of racial and ethnic superiority have shaped laws and popular opinions, as well as media representation of migrants and ‘Australians’. Continued division between ‘white’ Australians and Aboriginals, Muslim-Australians and Non-English Speaking Background (NESB) Australians stem from early misconceptions and continued misinformation in a so-called ‘multicultural’ Australia. ‘[Races] are said to be distinctive because members of those races allegedly share certain natural or biological characteristics. Racists believe that these biological characteristics explain why some races are naturally superior to others’ (Bessant J, 2002: 220). Racism itself is a constantly evolving entity, and is both individual and collective. In modern Australia, the most common forms of racism are New Racism, Biological Racism and Class Exploitation. New Racism, although not actually new, is more commonly accepted. By not claiming any biological superiority, new racists can, with good conscience, claim that they are not racist, but are simply trying to protect national identity which could be compromised when integrated with other cultures. New Racism has been an integral part of Australia for more than 200 years. Australia moved through three distinct phases of policy on immigration. 1947-65 was all about assimilation – migrants were expected to move to Australia and become Australians, to leave everything else behind. During this time, high levels of immigration were encouraged, with the majority being British, and only 1 in 10 non-British immigrants were allowed. 1965-72 spawned the idea of integration. It became apparent that assimilation was not working and education projects were put in place to assist migrants – especially those from non English speaking backgrounds. Finally, in 1973, the Whitlam Government abolished the Immigration Restriction Act 1901 and declared Australia to be a Multicultural society. Immigration slowed and the government began to recognise the special needs of ‘ethnic’ Australians. It was during this period of acceptance that, ‘a constitutional referendum gave Aboriginal people citizenship status in 1967’ (Bessant 2002: p225) and allowed Aboriginal people to vote – about 60 years after women. Despite the move towards multiculturalism, race and ethnicity are still determining factors of inequality in Australia, seen mostly through Biological racism and, stemming from this, class exploitation. Biological racism, by definition, is the assumption that our basic biological differences define us in a specific role, or make one group superior to another by a simple matter of genetics. The relationship between Muslim and non-Muslim Australians is a hot topic for debate today, and a perfect example of how biological preferences shape prejudice. Stemming from the historic view of immigration, a recent two year study delved into the issues facing Muslim-Australians and their non-Muslim counterparts. Throughout the study, information was gathered from consultation with religious, academic, community and political leaders, a national random survey of 1,401 Australian voters, focus group deliberations with Muslim Australians throughout the country and a Deliberative Poll assembling 47 Muslim Australians, 329 of those surveyed in the national random survey and a range of competing experts. Concluding a weekend of deliberations, held in Canberra, Australia on March 2-4, 2007, there was agreement between Muslim and non-Muslim Australians that misperceptions and lack of understanding by both parties (many encouraged by the media) are the motivating factors in reinforcing a negative spiral of fear and aggressive behaviour. Young Australian Muslims (mostly born in Australia) are being increasingly alienated and are therefore gravitating away from mainstream Australia – the biggest danger being they may turn to more radical sects of Islam. Many non-Muslim Australians perceive a threat to national security and social harmony by the presence of Muslims in Australia, and 69% of Australians agreed that the media was the biggest factor in straining relations between Muslims and non-Muslims (Issues Deliberations Australia, 2007: 4-5). To best demonstrate the inequality in representation of migrant women in the media, exploration of the content of television advertisements is necessary. Representation of Non English Speaking Background (NESB) women in television advertisements featuring Australians is almost non-existent, and Aboriginal women are totally absent from representation. The most common representation of NESB women in the media, where it occurs, is in the role of servant (for example, advertisements for Malaysian Airlines and Air Pacific) or as comic relief (the fat ethnic cleaner in the 1990’s Pro Hart ad for carpet cleaner). The ‘typical Aussie woman’ is usually represented as a mother. She is blonde, thin and invariably presented within a domestic environment. Advertisements are generally for ‘staples’ (such as shelter, food, cleanliness, finance, health and education) and appear in prime family viewing time slots, where women are placed at the centre of the Australian home. Not only does this image exclude migrants from being an ‘Aussie’ woman, it also suggests that women in Australia should be at home, with children and concerned only with the staples of running a household. Evidence suggests that these images have a negative effect on the self-esteem of ethnic minorities, especially in children, (Berry & Mitchell-Kernan 1982) and that the negative attitudes of the mainstream population towards ethnic minority groups results from these media representations (Committee of Arab Australians 1990: HREOC 1991). These stereotypical representations of ethnic women thus add to the perpetual inequality in Australia, by pigeon-holing migrant women in a submissive role. These advertisements also reinforce the perceptions of migrants as collectively working class citizens (Issues Deliberations Australia 2007) Class division/exploitation is arguably the largest factor contributing to inequality in Australia. The basis of this is that ‘class is not an abstract, objective quality; it has to do with the lived experiences of people, their encounters with hostility and deference and snobbery and exploitation’ (McGregor C 2001: 53) Many migrants become working-class citizens. Lower standards of education and training send immigrants (especially those from non English speaking backgrounds) into jobs using manual labour to earn an income. Working class people are less likely to move up the class ladder, ending up living in clusters. Working class suburbs generally produce working class people. Schools in working class areas are less likely to encourage students to go on to tertiary education and children are more inclined to ‘stick with what they know’ rather than pursue a new course. Ethnicity does not automatically place an individual into any one particular class; however, migrants generally arrive in Australia with little or no money and are disadvantaged from the start. Ethnic Australians are more likely to remain in middle or working-class situations, with very few exceptions to the rule (McGregor C 2001). As previously discussed, the Australian media does little to assist ethnic Australians. By the constant portrayal of migrants in servant/submissive roles, other Australians are less likely to see migrants as anything else, and expect them to remain in these positions of servitude. Throughout Australia’s history, race and ethnicity have played a major part in ensuring that the people of Australia are not treated equally. Media representations show that only a thin, blonde woman is a true ‘Aussie’ mum, and that the role of a migrant woman is only to serve. In addition, popular opinion demonstrates that Muslim Australians are a threat to national security and social harmony; and Aboriginal people have less right to manage their own affairs than do white Australians. Although popular opinion is not necessarily indicative of reality, it does dictate the perceived reality of existence within a society. It is these perceived concepts of one’s race or ethnic origins that cause inequality to prevail in modern Australian society and a huge shift in perception is required to create societal harmony. As concluded in the study by Issues Deliberations Australia, education of both migrants and other Australians is the key to equality for all citizens. Bibliography Bessant, J & Watts R 2002, ‘Chapter 9 – Neighbours and Nations: ethnic identity and multiculturalism’, in Sociology Australia, 2nd Edition, Allen & Unwin, St Leonards, NSW Burdess, N 1998, ‘Essay structure’, in Handbook of Student skills, 2nd edition, Prentice Hall, Sydney Hollinsworth, D 1998, ‘Racism: concepts, theories and approaches’, in Race and Racism in Australia, 2nd edition, Social Science Press, Katoomba, NSW. Issues Deliberations Australia/America 2007, ‘Final Report Summary’, Australia Deliberates – Muslims and Non Muslims, viewed 5th October 2007, ida. org. au/UserFiles/File/AUSTRALIA%20DELIBERATES%20-%20FINAL% 20REPORT %20SUMMARY. pdf>. Martin, J 1996, ‘Signs of the time: Race, sex and media representations’, in The teeth are smiling – The persistence of racism in multicultural Australia, edited by Vasta, E and Castles, S, Allen & Unwin, St Leonards, NSW McGregor, C 2001, ‘What makes class? ’, in Class in Australia: who says Australia has no class system? , 2nd edition, Penguin Australia, Ringwood, VIC.

Increase High School Graduation Rates Essay - 1301 Words

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